Frequently asked questions
What if my book is incorrect/not as described/damaged
You are eligible for a full refund of the purchase price, including original shipping costs, if your return is the result of an error on the bookseller's part. If you receive the incorrect book or if it arrives damaged, you'll also be refunded return shipping equal to the original charge. To receive a refund, you must return your item directly to the bookseller within 30 days of the estimated delivery date and in the same condition you received it in.
What if my book did not arrive?
You are eligible for a full refund of the purchase price, including shipping costs, if your book has not arrived as of the Estimated Delivery Date, up until 30 days past. If the bookseller provides tracking information indicating the book has arrived, the refund request is void.
In cases where the book is returned to the bookseller for any of the following reasons, the refund price includes book price only: incomplete address, unclaimed, returned to sender, or similar.
How to initiate a return?
Return shipping is calculated as equal to original shipping costs.
Your refund will be processed to your credit card once the bookseller receives the book back. We recommend that you use a trackable method of shipment; if the book doesn't arrive and tracking isn't provided, the refund will be cancelled.
