The Answers: A Parent's Guide to Discussing Racism with Children

1. Incorrect Book/Not As Described/Damaged

You are eligible for a full refund of the purchase price, including original shipping costs, if your return is the result of an error on the bookseller's part. If you receive the incorrect book or if it arrives damaged, you'll also be refunded return shipping equal to the original charge. To receive a refund, you must return your item directly to the bookseller within 30 days of the estimated delivery date and in the same condition you received it in.

2. Book Did Not Arrive

You are eligible for a full refund of the purchase price, including shipping costs, if your book has not arrived as of the Estimated Delivery Date, up until 30 days past. If the bookseller provides tracking information indicating the book has arrived, the refund request is void.

In cases where the book is returned to the bookseller for any of the following reasons, the refund price includes book price only: incomplete address, unclaimed, returned to sender, or similar.

How to Initiate a Return:

 

Return shipping is calculated as equal to original shipping costs.

Your refund will be processed to your credit card once the bookseller receives the book back. We recommend that you use a trackable method of shipment; if the book doesn't arrive and tracking isn't provided, the refund will be cancelled.

I'm a shipping policy. I'm a great place to add more information about your shipping methods, packaging and cost. Providing straightforward information about your shipping policy is a great way to build trust and reassure your customers that they can buy from you with confidence.